Privacy Policy

PT Whalecore Teknologi ("Whalecore," "we," "us," or "our") operates the website whalecore.ai and provides AI-as-a-Service solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Company or organization name
• Account credentials (username, password)
• Billing and payment information
• Professional title and role
• Any other information you choose to provide through forms, surveys, or direct communication

Usage Data

We automatically collect certain information when you access and use our services, including:

• IP address and geographic location (approximate)
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• API usage patterns and request logs
• Feature usage and interaction data within our platform

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Authenticate your identity and maintain session security
• Analyze website traffic and usage patterns
• Measure the effectiveness of our marketing campaigns
• Deliver relevant content and advertisements

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-as-a-Service platform and related products
• Account Management: To create and manage your account, process transactions, and send related communications
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance
• Analytics and Improvement: To analyze usage trends, monitor performance, and enhance the user experience
• Security: To detect, prevent, and address fraud, unauthorized access, and other security concerns
• Communications: To send you updates, newsletters, marketing materials, and promotional offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research and Development: To develop new features, products, and services

3. Data Storage and Security

We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Network monitoring and intrusion detection systems
• Employee security awareness training
• Incident response procedures

Your data is stored on secure servers located in reliable data center facilities. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We may share your information with third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These third parties include:

• Cloud Infrastructure Providers: For hosting and data storage services
• Analytics Services: To help us understand how our services are used
• Payment Processors: To handle billing and payment transactions securely
• Communication Tools: For email delivery, customer support, and notifications
• Security Services: For threat detection, monitoring, and protection

These third-party providers are contractually obligated to use your information only for the purposes we specify and in compliance with applicable data protection laws. We do not sell your personal information to third parties.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data
• Right to Deletion: You may request that we delete your personal data, subject to certain legal obligations
• Right to Restrict Processing: You may request that we limit the processing of your personal data
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format
• Right to Object: You may object to the processing of your personal data for certain purposes
• Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@whalecore.ai. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:

• Account Data: Retained for the duration of your account and up to 30 days after account deletion
• Usage Data: Retained in identifiable form for up to 24 months, then anonymized for analytics
• Billing Data: Retained for up to 7 years to comply with tax and accounting regulations
• Communication Records: Retained for up to 3 years after the last interaction
• Cookies and Session Data: Retention varies by cookie type, ranging from session-only to 12 months

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact@whalecore.ai. If we discover that we have collected personal information from a child without verification of parental consent, we will take steps to promptly delete that information from our servers.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our website
• Where required by law, obtain your consent before implementing significant changes

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: